Modulate at GDC 2023

MODULATE'S GDC PANELS

The Top 5 Tips for Managing Toxicity and Building a More Positive Community

Community Management Summit
Monday, March 20, 9:30-10:30am
The life of a community manager is hard enough… but dealing with rampant toxicity makes it that much harder. What should you do about the players who make it difficult for everyone else to enjoy the community? How can you take action against bad actors without alienating the rest of your player base? What are some best practices for effective community codes of conduct? Join our panel of experts from all corners of the community management space to hear their top 5 tips for successfully dealing with toxic players and building positive play experiences for the rest of the community.

Takeaway
Attendees will learn best practices for community teams to reduce toxicity and encourage positive play, with key takeaways and specific action items to build or bolster an anti-toxicity strategy.

Intended Audience
This is for community managers, social media teams, Trust & Safety executives, and anyone else looking to build a positive community in their game.

Panelists

Poison Seeps: How Toxicity Erodes Trust, Degrades Player Experience, and Hurts The Bottom Line

Core Concepts
Thursday, March 23, 3-3:30pm
We all know that toxicity is a major problem in video games. Some titles and franchises have become notorious for their toxic communities. The ADL’s most recent industry report states that more than five out of six adults experience harassment in online games — and the problem is getting worse, not better. Toxicity erodes trust in studios and damages player sentiment. It’s clear that game studios have to do something about the problem — both for the good of the industry and for their own bottom lines. How does this pervasive toxicity actually impact game revenue and and to what degree?

Takeaway
Attendees will have a deeper understanding of the potential impact that toxicity has on player experiences and sentiment, and how that can translate into lost revenue, higher churn, and unhappy customers.

Intended Audience
This is for executives, leadership teams, and studio heads who are trying to understand the impact that toxicity has on revenue and what returns they can expect from investing in Trust & Safety.

Panelists

Mike Pappas: CEO, Modulate
Daniel Kelley: Director, Strategy and Operations, Center for Technology and Society, Anti-Defamation League
Eve Crevoshay: Executive Director, Take This


Morgan Quinn External Relations Coordinator Modulate	Adam Kuta Community Marketing Specialist Schell Games	Astrid Rosemarin Communications Director New World Interactive

Christa Paolucci Creative Marketing Developer Glumberland		Justin Liebregts Co-Founder & COO Gun Raiders Entertainment


Mike Pappas CEO Modulate	Daniel Kelley Director, Strategy and Operations, Center for Technology and Society Anti-Defamation League

Elspeth Eastman CEO Spiffy Gumdrop Inc.	Eve Crevoshay Executive Director Take This

MODULATE @ GDC 2023

MODULATE'S GDC PANELS

The Top 5 Tips for Managing Toxicity and Building a More Positive Community

Poison Seeps: How Toxicity Erodes Trust, Degrades Player Experience, and Hurts The Bottom Line

MODULATE'S GDC BOOTH

MODULATE'S COMMUNITY MANAGEMENT SUMMIT

IGDA + UNREAL ENGINE + MODULATE MIXER

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